Support Function Executive

Job Summary

  • Age Limit: 24–32 years
  • Job Location: Anywhere in Bangladesh
  • Salary: Tk. 24,000 – 27,000 per month
  • Experience: 1–5 years
  • Gender: Only Male

Educational Requirements

  • Bachelor’s / Honors degree

Experience Requirements

  • 1–5 years of experience
  • Preferred experience in sales and distribution channels
  • Background in DFS, Agent Banking, Telco, or MFS is preferred
  • Back-office experience is also valued

Additional Requirements

  • Age between 24–32 years
  • Extroverted and proactive personality
  • Skills in Sales & Marketing
  • Willing to travel

Key Responsibilities

Agent Support & Onboarding

  • Collect agent profiles and help answer their questions
  • Work with bank branches to onboard new agents

Product Promotion

  • Promote agent banking products and services
  • Educate channel partners and agents about banking services

Monitoring & Supervision

  • Monitor agent performance and budget targets
  • Ensure compliance and agent network health checks

Complaint Handling

  • Track channel complaints
  • Coordinate with the product management team to solve issues

Training & Team Coordination

  • Work with regional teams to onboard and train new agent team members
  • Ensure visibility of Agent Banking promotional materials (POSM)

Operations & Compliance

  • Handle and escalate operational issues and queries
  • Follow regulatory guidelines
  • Ensure smooth business operations and transitions

Compensation & Benefits

  • Travel / Conveyance Allowance
  • 2 weekly holidays
  • 2 festival bonuses

Simple explanation:
This job mainly involves working with agent banking agents, promoting banking services, supporting agents, monitoring performance, and traveling to different locations.

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